Job Description: Store Manager – E-Medix Smart Pharmacy Franchise (Various Cities in BR and JH)
Position Title: Store Manager
Employment Type: Full-Time
Experience Required: 2-5 years in retail operations, with at least 1-2 years of experience managing or working in a medical or pharmacy shop.
Education: Bachelor’s degree (preferred); Diploma/Certification in Pharmacy/Healthcare/Retail Management is a plus.
Job Summary
We are seeking a motivated and experienced Store Manager to lead operations at our E-Medix Smart Pharmacy franchise. The ideal candidate will have prior experience in medical or pharmacy shop operations, ensuring seamless store functionality, delivering excellent customer service, and meeting business objectives while adhering to company policies and healthcare regulations.
Key Responsibilities
- Operational Management: Oversee day-to-day operations, including inventory management, order processing, billing, and compliance with pharmacy regulations.
- Team Leadership: Supervise and train store staff, assign tasks, and ensure a productive and collaborative work environment.
- Customer Service: Address customer inquiries and complaints professionally, ensuring high levels of satisfaction and loyalty.
- Sales Performance: Drive sales by implementing promotional activities, managing pricing strategies, and monitoring KPIs to meet revenue targets.
- Inventory Control: Maintain optimal stock levels, coordinate with the procurement team for timely replenishment, and prevent shortages or overstocking.
- Regulatory Compliance: Ensure adherence to all healthcare guidelines, including prescription handling, storage of medicines, and overall store hygiene.
- Reporting: Prepare daily, weekly, and monthly performance reports for management.
- Store Upkeep: Ensure the store is well-maintained, clean, and visually appealing for customers.
Qualifications
- Proven experience in retail management, with at least 1-2 years of experience working in a medical or pharmacy shop.
- Strong leadership and team management skills.
- Exceptional customer service and communication skills.
- Proficiency in using Point of Sale (POS) systems and basic MS Office applications.
- Knowledge of pharmacy operations, prescription handling, and healthcare compliance is a must.
- Ability to work in a fast-paced environment and solve problems effectively.
Key Competencies
- Leadership and Decision-Making
- Attention to Detail
- Excellent Interpersonal Skills
- Sales and Marketing Acumen
- Problem-Solving Abilities
What We Offer
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to be a part of a growing healthcare brand with a mission to make quality medicines accessible.