Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

Company Name

EMEDIX WELLNESS PVT LTD (CIN U85100BR2021PTC055599) Herein after called or mentioned as EMEDIX is the registered organization, registered under the Companies Act 1956.

Price and Payment

All our product prices include all applicable statutory taxes, fees and subject to availability.
We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

Standard delivery orders will be delivered within 2 to 3 working days.

You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking, Cash on Delivery or Swipe on Delivery.

Credit/Debit Card, Swipe of card and Net Banking Payments are processed via our online payment service partners.

Use of Information on the Website

The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 EMEDIX does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and EMEDIX.

Disclaimer of Warranties and Limitation of Liability

All information, Products and services included on or otherwise made available to you through this Website are provided by EMEDIX on an “as is” and “as available” basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

EMEDIX assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

EMEDIX has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

EMEDIX cannot guarantee the adequacy, currency or completeness of the Website content. EMEDIX does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. EMEDIX is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

Please note that while EMEDIX has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.

We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. EMEDIX explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

EMEDIX accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the EMEDIX Users.

EMEDIX reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

Website Availability

We take all reasonable care to ensure the availability of the EMEDIX Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. EMEDIX does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively.

Terms of Sale

EMEDIX may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

EMEDIX reserves the right to discontinue any program or offer on its Website.

We reserve the right, without prior notice, to limit the order quantity of any Products available on EMEDIX

We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy EMEDIX and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

You understand that all Products shall be sold & dispensed by a registered Pharmacist at EMEDIX and/or its affiliates.

If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy EMEDIX and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise EMEDIX and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.

“YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES.”

“If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy EMEDIX and/or its affiliates on the Patient’s behalf.”

Prescription Medication Policy

EMEDIX, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

EMEDIX will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the Website, please ask your doctor to add the generic drug to your prescription.

If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, Whatsapp or other medium and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

The drug information provided in the EMEDIX is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

EMEDIX requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from EMEDIX.

At EMEDIX, a Caregiver can order prescription medicines on your behalf.

Returns/Refunds Policy

At EMEDIX, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 2 days of the arrival of your order. You may receive a full refund based on the conditions listed below:

Please note: EMEDIX ‘Returns Policy’ may vary depending on the specific nature of the products.

Refunds Possible If the Item(s) You Received:

is different from the ones you ordered;
are lost or damaged during transit;
is past its expiry date;
is a defective item.

Returns NOT Eligible If the Item(s) You Ordered:

is without original packing/accessories.
falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products;
is used or tampered with.

Copyrights, Trademarks and other Intellectual Property Rights

As per the Terms and Conditions of EMEDIX, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by EMEDIX Marketplace Limited. All other trademarks not owned by EMEDIX that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by EMEDIX.

You hereby agree that you will not reproduce, duplicate or copy the content of EMEDIX for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

User Indemnification

You hereby agree to indemnify, defend, hold harmless EMEDIX and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Patna.

Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

No Waiver

No failure on the part of EMEDIX to enforce any part of these Terms and Conditions shall constitute a waiver of any of EMEDIX’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by EMEDIX nor the reliance of any person on EMEDIX actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of EMEDIX shall have any legal effect whatsoever.

Submissions

EMEDIX reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, “Submissions”) as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.

EMEDIX shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the EMEDIX Website.

EMEDIX does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

Termination

You agree that EMEDIX, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that EMEDIX shall not be liable to you for any such termination. Your right to use the EMEDIX Website/Service immediately ceases upon termination of your access/use of the Website.

Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the EMEDIX Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 09/06/2016

EMEDIX Wellness Pvt Ltd is an online pharmacy or medical store which delivers your prescription and non-prescription medicines and products to your home. Now buy medicines online and get it home delivered.